Cancellation & Refund Policy
At Yolo247 Cricket, we strive to offer a smooth experience for our users. We understand that certain situations may necessitate a cancellation or refund request. This policy explains how cancellations and refunds are managed on our platform.
1. User-Initiated Cancellations
Before Contest Begins: You may cancel your entry before the contest starts, as long as the cancellation window (shown on the contest page) remains open. Cancellations within this period will result in a full refund of your entry fee to your account.
After Contest Start: Once a contest has commenced, cancellations are not allowed, and entry fees become non-refundable as the contest involves real-time events.
2. Cancellations by Yolo247 Cricket
Insufficient Participation: If a contest fails to meet the minimum participant requirements, Yolo247 Cricket reserves the right to cancel it. In such cases, all participants will receive a full refund of their entry fees.
Technical Issues: Should a contest be canceled due to technical difficulties or unforeseen events, Yolo247 Cricket will provide a full refund to all participants involved.
Violation of Rules: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, refunds may not be issued to those found responsible for the violations.
3. Refund Policy
Eligibility for Refunds: Refunds are granted in the following situations:
- The contest was canceled by Yolo247 Cricket.
- You canceled your entry prior to the contest starting.
- An error occurred during billing or payment processing.
Refund Process: Refunds are credited to your Avia Ninja account balance, which can be used for future contests or withdrawn according to our withdrawal policy.
Non-Refundable Cases: Refunds are not provided in the following instances:
- Disqualification due to rule violations.
- Losses incurred from player performance within a contest.
- Requests made after the contest has started or ended.
4. Account Balance Withdrawals
Requesting a Withdrawal: You may withdraw your account balance at any time, provided it meets the minimum withdrawal amount.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A processing fee may apply to withdrawals and will be shown during the withdrawal request.
5. How to Request a Cancellation or Refund
Contact Support: To initiate a cancellation or refund, contact our support team at [email protected]. Please include your account details, contest information, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Updates
Yolo247 Cricket may update this Cancellation & Refund Policy as needed. Changes will be posted here, and we recommend checking this policy periodically.
7. Contact Us
For any questions or concerns regarding this Cancellation & Refund Policy, feel free to reach out to us at [email protected].